Legal & Privacy Center

INNOVA Business Performance, operated by IVM Services & Holdings LLC (“INNOVA,” “we,” “us,” or “our”), respects the privacy of clients, prospective clients, website visitors and business contacts.

Information may be collected when users:

• Visit the website
• Contact INNOVA
• Submit forms
• Submit a Business Assessment
• Request a consultation
• Request services
• Become customers
• Communicate with the INNOVA team

Information We Collect

Depending on the interaction, INNOVA may collect:

• Name
• Business or organization name
• Email address
• Telephone or mobile number
• Business address
• Contact form information
• Business Assessment responses
• Consultation information
• Service requests
• Information about business operations
• Business processes
• Technology and software systems
• Infrastructure information
• Automation and integration requirements
• Marketing and customer experience needs
• Project information
• Support information
• Billing-related information
• Communications with INNOVA

The website may also collect technical information such as:

• IP address
• Browser
• Device information
• Pages visited
• Referring source
• Website activity
• Analytics information

Users should avoid submitting unnecessary sensitive personal information through general website forms.

INNOVA may use collected information to:

• Respond to inquiries
• Conduct Business Assessments
• Schedule consultations
• Schedule appointments
• Understand business requirements
• Evaluate operational challenges
• Develop recommendations
• Prepare proposed solutions
• Prepare estimates
• Prepare proposals
• Deliver services
• Manage projects
• Provide technical support
• Provide customer support
• Communicate project updates
• Communicate service updates
• Send billing and account communications
• Maintain business records
• Improve the website
• Improve services and processes
• Perform analytics
• Protect systems
• Prevent fraud or misuse
• Meet contractual, legal and regulatory requirements
• Send marketing communications when appropriate consent has been provided

Information submitted through the INNOVA Business Assessment may be used to evaluate an organization’s:

• Operations
• Business processes
• Technology
• Automation opportunities
• Marketing needs
• Customer experience
• Communications
• Operational challenges
• Potential areas for improvement

INNOVA may use this information to prepare recommendations and contact the organization regarding the assessment, requested services or relevant INNOVA solutions.

Submitting a Business Assessment does not automatically create a consulting or contractual relationship with INNOVA Business Performance.

Submitting a Business Assessment does not automatically enroll the user in SMS marketing communications.

Where separate marketing, email or SMS consent is required, INNOVA will provide an appropriate independent consent option.

Consent to receive marketing or SMS communications is not required to submit a Business Assessment or purchase INNOVA services.

INNOVA may communicate with customers and prospective customers regarding:

• Inquiries
• Requested services
• Appointments
• Consultations
• Business Assessments
• Estimates
• Proposals
• Projects
• Customer support
• Billing
• Account information
• Other legitimate business communications

Where appropriate consent has been provided, INNOVA may also send:

• Service information
• Business solutions
• Educational information
• Company updates
• Relevant offers
• Promotions
• Marketing communications

Recipients may withdraw applicable marketing consent or unsubscribe through the methods provided in the relevant communication.

Users may voluntarily opt in to receive SMS or MMS communications from INNOVA Business Performance. Messages may include:

• Appointment confirmations
• Appointment reminders
• Service notifications
• Project updates
• Customer support
• Billing notifications
• Account notifications
• Follow-ups regarding requested services
• Business Assessment follow-ups
• Relevant service information
• Promotional or marketing communications when specifically authorized

SMS Consent

SMS consent is obtained separately and voluntarily through an applicable opt-in method, such as an unchecked checkbox on an INNOVA web form or another documented consent process.

Mobile Information Protection

Mobile information, phone numbers, SMS opt-in data and messaging consent will not be sold, rented or shared with third parties or affiliates for their own marketing or promotional purposes.

Communications and technology service providers may process information when reasonably necessary to provide messaging services on INNOVA’s behalf.

SMS Opt-Out

Users may reply STOP at any time to unsubscribe. After opting out, the user will no longer receive messages associated with that messaging program unless they subsequently provide consent again. Users may reply HELP for assistance or contact INNOVA through the website.

INNOVA may use technology and service providers to operate:

• Website
• Hosting
• CRM
• Telecommunications
• Business communications
• Automation
• Integrations
• Artificial intelligence
• Analytics
• Billing
• Customer support
• Cloud infrastructure
• Other business systems

These providers may process information only when reasonably necessary to provide services to INNOVA.

INNOVA does not sell personal information for unrelated third-party marketing purposes. Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may also be disclosed when required by law, legal process, regulatory requirements, or when reasonably necessary to protect INNOVA, customers, systems or legal rights.

INNOVA uses reasonable administrative, organizational and technical safeguards designed to protect information under its control.

However, no internet transmission, cloud platform, electronic communication, network or storage system can be guaranteed to be completely secure. Users and customers remain responsible for protecting credentials and access information provided to them.

Information may be retained for as long as reasonably necessary to:

• Provide services
• Manage projects
• Maintain customer records
• Maintain business records
• Meet contractual obligations
• Support legitimate business operations
• Resolve disputes
• Protect legal interests
• Meet accounting, regulatory or legal requirements

The INNOVA website may use cookies, analytics technologies and similar tools to:

• Understand website usage
• Measure performance
• Improve user experience
• Maintain functionality
• Evaluate marketing effectiveness

These technologies may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Referring source
• Interaction information
• Date and time of visits

Third-party analytics providers may process information according to their respective privacy practices.

Website content is provided for general informational and business purposes.

Website information does not constitute:

• Legal advice
• Tax advice
• Accounting advice
• Financial advice
• Regulatory advice
• Other licensed professional advice

Users and customers remain responsible for obtaining appropriate professional advice where required.

Submitting a Business Assessment, contact form, consultation request, estimate request or inquiry does not automatically create:

• Consulting relationship
• Service agreement
• Partnership
• Agency relationship
• Fiduciary relationship
• Other contractual relationship

A binding professional services relationship is created only through an authorized agreement, proposal, Statement of Work, estimate, order, contract or other written arrangement accepted by the applicable parties.

Business Assessments, preliminary evaluations, consultations, demonstrations, estimates, recommendations and proposed solutions are based on information available to INNOVA at the time they are prepared. Their accuracy and usefulness may depend on the accuracy and completeness of information supplied by the customer.

Unless expressly agreed otherwise in writing, assessments and recommendations identify potential opportunities, risks, improvements or solutions and do not guarantee a particular result.

INNOVA designs and implements solutions intended to improve business operations, technology, automation, customer experience, communications, marketing, security and performance. Actual results depend on many factors outside INNOVA’s control.

Unless expressly stated in a signed written agreement, INNOVA does not guarantee specific:

• Revenue increases
• Profit increases
• Cost reductions
• Lead volumes
• Sales volumes
• Conversion rates
• Search engine rankings
• Advertising performance
• Customer acquisition
• System uptime
• Automation outcomes
• AI outcomes
• Cybersecurity outcomes
• Technology performance
• Business growth
• Other commercial results

Past performance, demonstrations, projections, estimates, testimonials, examples and case studies should not be interpreted as guarantees of future performance.

Customers are responsible for providing accurate, complete and timely information.

Unless otherwise agreed in writing, customers remain responsible for reviewing and approving important:

• Configurations
• Workflows
• Communications
• Business rules
• Permissions
• Integrations
• Automated processes
• Decisions affecting their organization

Customers are also responsible for appropriate:

• Credentials
• Access controls
• Licenses
• Permissions
• Policies
• Regulatory compliance
• Business continuity practices

INNOVA solutions may use or integrate with third-party:

• Cloud platforms
• Telecommunications providers
• CRM systems
• Artificial intelligence services
• Automation platforms
• Hosting providers
• Software
• Hardware
• APIs
• Other external technologies

Third-party services are controlled by their respective providers. INNOVA cannot guarantee their:

• Continuous availability
• Security
• Compatibility
• Pricing
• Policies
• Functionality
• Performance

Third-party providers may modify, restrict, suspend, discontinue or change their products or services independently of INNOVA.

INNOVA solutions may incorporate:

• Automation
• Artificial intelligence
• Machine learning
• Automated decision-support technologies

Automated and AI-generated outputs may contain:

• Errors
• Omissions
• Unexpected results
• Incomplete information
• Inaccurate information

Unless specifically agreed otherwise in writing, customers remain responsible for appropriate human review before relying on automated or AI-generated outputs for material:

• Business decisions
• Financial decisions
• Legal decisions
• Employment decisions
• Safety decisions
• Security decisions
• Other consequential decisions

INNOVA does not represent that AI or automated systems will always produce complete, accurate, uninterrupted or error-free results.

INNOVA may recommend or implement reasonable technical and security measures based on the scope of an engagement.

No network, software application, cloud platform, telecommunications service, physical security system or cybersecurity measure can eliminate all risk.

Unless expressly agreed otherwise in writing, INNOVA does not warrant that systems will be completely immune from:

• Unauthorized access
• Cyberattacks
• Internet outages
• Telecommunications failures
• Hardware failures
• Software defects
• Data loss
• Third-party failures
• Security incidents

Customers remain responsible for maintaining appropriate backups and retention practices for business-critical information unless backup or retention responsibilities are expressly included in a written agreement.

Customers should maintain independent copies of important information before significant:

• Migrations
• Integrations
• System changes
• Technology implementations

Website features, communications systems, integrations, automations and services may occasionally become unavailable because of:

• Maintenance
• Internet outages
• Telecommunications failures
• Third-party disruptions
• Security incidents
• Technical problems
• Circumstances outside INNOVA’s reasonable control

INNOVA does not guarantee uninterrupted availability of its website or third-party-dependent services.

Website information, preliminary discussions, Business Assessments, examples and general pricing information do not constitute binding quotations unless expressly identified as such.

Final:

• Pricing
• Scope
• Deliverables
• Payment terms
• Schedules
• Recurring charges
• Third-party costs

may be established through estimates, proposals, Statements of Work, orders, contracts or service agreements.

Third-party costs including software, telecommunications, cloud services, hardware, advertising, AI usage, messaging, hosting and other usage-based services may change independently of INNOVA.

Unless otherwise stated, the INNOVA Business Performance:

• Website
• Branding
• Original written materials
• Methodologies
• Graphics
• Designs
• Original content

are owned by or licensed to IVM Services & Holdings LLC and may be protected by applicable intellectual property laws. Users may not reproduce, distribute, commercially exploit or misrepresent INNOVA materials without authorization.

Ownership and licensing of customer-specific deliverables, software, configurations, workflows, documentation and other work products may be governed by the applicable customer agreement.

Users may not use INNOVA’s website, forms, communications systems, services or technologies for unlawful, fraudulent, abusive, deceptive, malicious, infringing or unauthorized activities.

Users may not:

• Attempt unauthorized access
• Interfere with systems
• Introduce malicious software
• Circumvent security
• Abuse communication channels
• Violate applicable laws
• Violate applicable third-party platform requirements

To the maximum extent permitted by applicable law, INNOVA Business Performance and IVM Services & Holdings LLC will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from use of the website or general information provided through it.

Liability associated with paid professional services may be subject to additional limitations, responsibilities, warranties, exclusions and remedies established in the applicable written agreement.

Nothing in these terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, users agree to be responsible for claims, losses, damages, liabilities and reasonable costs arising from their unlawful misuse of the website or services, violation of these terms, or infringement of another person’s or organization’s rights.

Customer-specific indemnification obligations, where applicable, will be governed by the relevant written service agreement.

Users may, where applicable:

• Request correction of certain information
• Unsubscribe from marketing emails
• Withdraw applicable marketing consent
• Reply STOP to opt out of SMS
• Reply HELP for SMS assistance
• Contact INNOVA regarding privacy questions

INNOVA may update these policies and terms periodically as its:

• Business evolves
• Services change
• Technologies change
• Communication practices change
• Applicable requirements change

Last Updated: August 22, 2026.

Unless otherwise required by applicable law or established in a separate written agreement, these Website & Service Terms are governed by the laws of the State of Illinois, United States, without regard to conflict-of-law principles.

INNOVA Business Performance
Operated by IVM Services & Holdings LLC

Website: innovaperforms.com

For privacy, messaging, legal or website-related questions, contact INNOVA through the contact information provided on the website, including hello@innovaperforms.com.